What to expect from my first laundry order?
How does it work?
After creating your free account you can schedule a dirty laundry pickup. The Folde laundry and dry cleaning bags will be brought to you with your first scheduled pickup. If you’ll be present for pickup, you can stuff them full before handing over to the driver. If you won’t be present for pickup, you can leave the clothes in any other laundry bags or hampers; we will return these with your order and your The Folde laundry bags for filling at your convenience next time. Set your bags out on your scheduled pickup day. You’ll be notified with confirmations, pickup reminders, and pickup/delivery status updates via text and/or email. Your clothes will be delivered the in the corresponding delivery slot – cleaned to your detailed account preferences. It’s THAT easy!
How do I get started?
Create an account by entering your zip code and continuing through our signup process. Enter your contact information, set your cleaning preferences, detail your preferred location for pickups and deliveries, add your payment information, and schedule your first pickup. After signup is complete, you will be emailed a Welcome Email from The Folde.
I don’t have bags yet, what do I do?
The Folde laundry and dry cleaning bags will be brought to you with your first scheduled pickup. If you’ll be present for pickup, you can stuff them full before handing over to the driver. If you won’t be present for pickup, you can leave the clothes in any other laundry bags or hampers; we will return these with your order and your The Folde laundry bags for filling at your convenience next time. If you need more bags or replacement bags, just ask!
How do the bags work?
We use different bags to differentiate service, treatment, and pricing. This means it is up to you to control the treatment and pricing of your order.
Wash & Fold Bags: Our wash and fold bags come in two sizes: Standard ($30 – roughly 3+ loads) and X-Large ($40 – roughly 5+ loads). Items in the wash & fold bags get treated like regular laundry – washed, dried, and folded. These bags hold your everyday laundry including clothing, towels, sheets, and other common household items that you would run through a personal washer and dryer.
Dry Cleaning & Launder Press Bag: This garment bag four our dry cleaning and launder press service doubles as a garment carrier. Garments included in the dry cleaning bag are either laundered or dry cleaned then pressed or steamed depending on the manufacturer’s recommendations. Dry Cleaning services are priced per item.
Do I need to sort whites vs. colors in advance?
No, we sort for you! All wash and fold laundry is sorted three ways for washing and up to five ways for drying – meaning your whites are never washed with colors and your delicates are never dried with your towels. As part of our standard practices, we sort and check all garments for stains in production. However, it helps if you notify us to stains and special requests in your order notes.
Do I need to be home for pickup/delivery?
There is no need to be home for your scheduled pickup and delivery. In fact, most people prefer to just leave their clothes out for our drivers. If you have any notes on where to collect your clothes (ex. back porch, by the garage door, at the concierge desk, etc) feel free to include those in your order notes. These notes help guarantee that all pickups and deliveries are successful. You’ll be notified along the way and we will handle it from here!
What is the turnaround time?
Your laundry order’s delivery schedule is a function of your pickup schedule. We offer a two-day turnaround on laundry and dry cleaning services. Monday through Thursday pickups will be delivered two days later in the same time slot they were picked up in; Friday pickups will be delivered on Monday in the same time slot they were picked up in.
Your clean clothes will be delivered to your preferred location on the following delivery schedule:
Mon. AM pickup – Wed. AM delivery
Mon. PM pickup – Wed. PM delivery
Tue. AM pickup – Thur. AM delivery
Tue. PM pickup – Thur. PM delivery
Wed. AM pickup – Fri. AM delivery
Wed. PM pickup – Fri. PM delivery
Thur. AM pickup – Sat. AM delivery
Thur. PM pickup – Sat. AM delivery
Fri. AM pickup – Mon. AM delivery
Fri. PM pickup – Mon. PM delivery
You will be sent text/email notifications throughout the process to update you on the status of your dirty laundry pickup and clean clothes delivery. Our AM delivery route is from 7 am – noon. Our PM delivery route is from 2 pm – 7 pm. Read more on our AM and PM time slots here.
How are the clean clothes packed for delivery?
Wash and Fold: Our premium wash & fold treatment hangs & steams all collared shirts, blouses, and dresses at no extra charge – part of our wrinkle-free guarantee. As for the folded items, it’s not a science; it’s an art! We pack like-items in individual drawer-ready bags aimed at keeping your laundry ready for the drawer. Shirts with shirts. Pants with pants. Kids clothes with kids clothes, etc.
Dry Cleaning: Our dry cleaning processes use organic solvent as opposed to harmful alternatives. These garments are returned pressed on hangers as you would see at conventional cleaners.
Questions? Comments or concerns? Let us know! Feel free to reach out by email at email@example.com, phone/text at 512-676-5807, or on social media: Facebook, Instagram, or Twitter. Not into that? Browsing our FAQ page might help too!
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