Customer Support

Questions on your existing laundry order? Questions on what to expect with your first dirty laundry pickup? Start a live chat conversation!


Our customer service team is also available by email. Please allow 24-hours on all email responses. Reach out by email now.


Our phone support is open in slightly modified hours of operation. Monday through Friday 9am-5pm and Saturday 9am-noon. Call 512-676-5807 now!


We're always improving our products and services! Interested in providing feedback on your recent experience? Fill out our customer experience survey!

Support for anything you need!

This includes everything from frequently asked questions to scheduling laundry pickups and navigating your online laundry account. Customer support business hours are scheduled from 7am-7pm Monday through Friday and 7am-noon on Saturdays. If you contact us after hours and we’ll get back to you the next business day.

Average response time during business hours is within 30 minutes. Response times may vary.

Frequently Asked Questions

For more detailed list of frequently asked questions, you can visit our FAQ page here.

How do I schedule my first dirty laundry pickup?

Schedule your pickup HERE! Bags are provided with your first scheduled pickup. Once your clothes are cleaned and delivered, the bags are yours to keep - stuff them full and reorder at your convenience.

How do I differentiate my wash and fold laundry from my dry cleaning laundry?

Upon placing your first order, you will be provided two specific wash and fold bags and one specific dry cleaning bag to easily separate your dry cleaning clothes from their wash and fold clothes.

While we do our best to catch dry cleaning items that are placed in the wash and fold bags, we can't always catch everything. That's why we give you bags to differentiate the two! The Folde is not responsible for dry cleaning items sent in wash and fold bags.

What are your pickup and delivery time slots?

That depends on your zip code. The best way to find out is to sign in here. Our AM delivery route is from 7am - noon. Our PM delivery route is from 2pm - 7pm.

With a 5-hour delivery window, we keep you notified by automated text messages when your driver has a more accurate ETA. However, most customers opt to leave their clothes out for pickup. If you have any notes on where to collect your clothes (ex. back porch, by garage door, at concierge desk, etc) feel free to include those in your order notes.

For more on how our AM and PM delivery time slots work, you can read more here.

My laundry has been picked up. When is it coming back?

Our delivery schedule is a function of the pickup slot your order was collected in. Below is the schedule of deliveries. For more information on our delivery schedule, you can read more here.

To reschedule your delivery, contact support@thefolde.com or 512-676-5807:

  • Monday AM pickup - Wednesday AM delivery
  • Monday PM pickup - Wednesday PM delivery
  • Tuesday AM pickup - Thursday AM delivery
  • Tuesday PM pickup - Thursday PM delivery
  • Wednesday AM pickup - Friday AM delivery
  • Wednesday PM pickup - Friday PM delivery
  • Thursday AM pickup - Saturday AM delivery
  • Thursday PM pickup - Saturday AM delivery
  • Friday AM pickup - Monday AM delivery
  • Friday PM pickup - Monday PM delivery
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