When should I expect my clean laundry delivery?

Your laundry order’s delivery schedule is a function of your pickup schedule. We offer a two-day turnaround on laundry and dry cleaning services. Monday through Thursday pickups will be delivered two days later in the same time slot they were picked up in; Friday pickups will be delivered on Monday in the same time slot they were picked up in.

Your clean clothes will be delivered to your preferred location on the following delivery schedule:

Mon. AM pickup – Wed. AM delivery

Mon. PM pickup – Wed. PM delivery

Tue. AM pickup – Thur. AM delivery

Tue. PM pickup – Thur. PM delivery

Wed. AM pickup – Fri. AM delivery

Wed. PM pickup – Fri. PM delivery

Thur. AM pickup – Sat. AM delivery

Thur. PM pickup – Sat. AM delivery

Fri. AM pickup – Mon. AM delivery

Fri. PM pickup – Mon. PM delivery

You will be sent text/email notifications throughout the process to update you on the status of your dirty laundry pickup and clean clothes delivery. Our AM delivery route is from 7 am – noon. Our PM delivery route is from 2 pm – 7 pm. Read more on our AM and PM time slots here.

 

Can I cancel or reschedule a delivery?

Yes, if the default delivery date or time does not work with your schedule, we can postpone delivery to a different day or time depending on the availability in your zip code. To request a rescheduled delivery, please contact support@thefolde.com or call/text 512-676-5807.

 

Can I set a specific delivery time?

Unfortunately, we do not accommodate smaller pickup or delivery window requests. Our driver’s AM routes are set each morning at 5 AM and PM routes are set each afternoon at noon. After that, order adjustments for that day can’t be adjusted. With that, we are currently not able to accommodate requests for specific pickup and delivery times. However, we will keep you informed on the status of your pickup and delivery through our automated text message/email updates letting you know when we’re on the way and again once we’ve stopped by to complete your pickup or delivery.

 

Questions? Comments or concerns? Let us know! Feel free to reach out by email at support@thefolde.com, phone/text at 512-676-5807, or on social media: Facebook, Instagram, or Twitter. Not into that? Browsing our FAQ page might help too!

Other helpful articles:

What are the AM and PM time slots?  |  What is The Folde difference? |  What should I expect with my first order?

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