Got Questions? We've got answers.
Retail Storefront Questions

Where are you located?

We're located at 2311 Thornton Rd. #B Austin, TX 78704. It's just off Oltorf between South Lamar and First St. - near ABGB.

When are you open?

Our storefront location (and mobile pick-up and delivery) is open from 6am - 9pm Monday through Thursday and between 8am - 6pm.
  • Mon - Thurs: 6am - 9pm
  • Fri - Sun: 8am - 6pm

Does your storefront offer next-day service?

We do our best to your laundry and dry cleaning done as quickly as possible. In fact, customers get text alerts between 18 and 36-hours after drop off or mobile pick-up. However, we can’t promise same day service. For special quotes or questions, feel free to call us. (512) 676-5807.

Do you offer self-service washing machines?

No. We do not offer self-service laundromat-style service. C'mon.

What is with the cool store vibes? This is a laundry shop, not a hangout...

We’re the antithesis of those old, smelly, half-run down laundry and dry cleaning places. We use laundry as an outlet to inspire freedom, advocate adventure, and challenge complacency - one new customer at a time. What good would we be if our storefront wasn’t all feng shui with some good tunes, hot coffee, and inviting atmosphere?
Laundry Wash and Fold Questions

How do you charge for wash and fold?

Wash and fold is charged on an easy to understand flat rate pricing system. We measure your laundry by fit into our Folde Bags. Our Standard Folde Bag is $28 and packs between two and three full loads. Our X-Large Folde Bag is $40 and packs 5+ full loads. For more information, see our Pricing Page.

How do I differentiate my wash and fold laundry from my dry cleaning laundry?

Subscribers will be provided a Folde Dry Cleaning Bag to easily separate their dry cleaning clothes from their wash and folde clothes. Classic customers simply keep your dry cleaning clothes on hangers or separated from your wash and folde laundry. Our desk attendants (in-store) or our driver(mobile pick-up) will separate into respective bags.

How do you wash my laundry?

We wash all laundry to industry and manufacturer standards, the best practices of laundry. We separate whites (hot water), colors (warm water, color safe detergent), and darks (cold water, color safe detergent) into separate loads. We use high-efficiency, eco-friendly washing machines and all wash and fold laundry uses premium name brand detergents. Not too shabby, right?

How do you fold my laundry?

We fold it better than you do. All laundry is folded and stacked neatly and pesky socks are paired and placed on top. If placed in your Folde Bag, shirts with collars and blouses are hung on hangers but are not pressed. For pressing, you will need to include the garment in your dry cleaning bag or separate the item for your driver before pick-up. It will then be treated and charged as a dry cleaning item.

How do I notify The Folde about special care instructions for my clothes?

Special care items should be noted upon placing an order in the ‘notes’ section, with your driver upon pick-up, or in-store upon drop-off. We do our best to treat special care items on a case-by-case basis. Typically, we suggest the customer opt for dry cleaning services on special care items as a measure for extra care.

Do you offer hang-dry options instead of machine dry?

Yes. Hang-dry options are available upon request. Please specify upon collection.

Do you do alterations?

No. We do not do alterations. However, feel free to give us a call (512-676-5807) or email (support@thefolde.com) and we will happily share where we send all of our threads to get fixed up.
Dry Cleaning Questions

How do I notify The Folde about special care instructions for my clothes?

Special care items should be noted upon placing an order in the ‘notes’ section, with your driver upon pick-up, or in-store upon drop-off. We do our best to treat special care items on a case-by-case basis. Typically, we suggest the customer opt for dry cleaning services on special care items as a measure for extra care.

How do I differentiate my wash and fold laundry from my dry cleaning laundry?

Subscribers will be provided a Folde Dry Cleaning Bag to easily separate their dry cleaning clothes from their wash and folde clothes. Classic customers simply keep your dry cleaning clothes on hangers or separated from your wash and folde laundry. Our desk attendants (in-store) or our driver(mobile pick-up) will separate into respective bags.

Do you collect hangers to recycle?

Yes, of course. We accept them at both our retail storefront and on our deliveries. Feel free to hand them over.

Do you do alterations?

No. We do not do alterations. However, feel free to give us a call (512-676-5807) or email (support@thefolde.com) and we will happily share where we send all of our threads to get fixed up.
Mobile Pick-up and Delivery Questions

How do I know if my address is within your delivery zone?

We deliver to addresses within the following zip codes: 78704, 78746, 78703, 78701, 78712, 78705, 78702, and 78722. If your address is not in one of these zip codes, you will be notified upon sign-up. For more information, see our Delivery Page.

Does mobile pick-up and delivery cost extra?

If you are a subscriber, both mobile pick-up and mobile delivery are free with your $12 per month subscriber charge. If you are a classic customer (non-subscriber), both mobile pick-up and mobile delivery are subject to a one-way mobile charge. (i.e. $4 charge at mobile pick-up and $4 charge at mobile delivery totaling $8 in mobile charges). For more information, see our Pricing Page.

Is there a minimum delivery requirement?

No. With our flat rate pricing system, if it’s dirty and you want it clean, we will pick it up, clean it, and drop it off.

How do I schedule a mobile pick-up?

SUBMIT A REQUEST on our Delivery Portal

  • Subscribers get free mobile pick-up and non-subscribers pay a one-way $4 mobile charge.
  • Remember, we have NO minimums on pick-ups or deliveries.

HAND IT OVER or simply LEAVE IT just outside of your front door.

  • If you do not have a Folde Bag for flat rate measurement and pricing, our driver will pick up your clothes and transfer them into one. Your personal laundry hampers stay with you; ours come with us.

How do I differentiate my wash and fold laundry from my dry cleaning laundry?

Subscribers will be provided a Folde Dry Cleaning Bag to easily separate their dry cleaning clothes from their wash and folde clothes. Classic customers simply keep your dry cleaning clothes on hangers or separated from your wash and folde laundry. Our desk attendants (in-store) or our driver(mobile pick-up) will separate into respective bags.

How do I know when my laundry is done?

When your clothes are clean, you will receive a text message and email notification. Then it is up to you to decide whether or not you want to come the store and pick it up, change an existing delivery time, schedule a new delivery time, or simply wait for a pre-scheduled delivery.

I got a text telling me my clothes are clean. How do I schedule a new delivery or change an existing mobile delivery?

To schedule a new delivery or change an existing delivery, you can use our Flex Delivery Portal to notify us online or call (512) 676-5807.

Once the delivery is scheduled: WE DROP IT OFF or LEAVE IT by your door and we charge your card on file upon the completion of the delivery.

How do I pay?

Your card will be kept on file once you setup your account in store or online. You pay for your laundry and delivery services when we charge your card on file upon the completion of the delivery.

Upon scheduling mobile delivery, you will have the option to add a different card, view your subtotals, and add a tip for our drivers.

All of your past transactions will be visible by logging into your account and linked in the emails we send you throughout the order process.

Billing Questions

How do I pay for my laundry and mobile delivery?

Your card will be kept on file once you setup your account in store or online. You pay for your laundry and delivery services when we charge your card on file upon the completion of the delivery.

Upon scheduling mobile delivery, you will have the option to add a different card, view your subtotals, and add a tip for our drivers.

All of your past transactions will be visible by logging into your account and linked in the emails we send you throughout the order process.

How do I pay for my monthly subscription?

Your card on file will be charged monthly on the date of your enrollment.

How do I pay for my laundry if I come in store?

You have the option to pay for all laundry in store - regardless of whether it was dropped off in person or picked up with our mobile pick-up.

Do you sell gift cards?

Yes. Give someone the gift of free time. Parents, we’re talking to you...

How does checkout with a gift card work?

It's simple. Place your order here. We will create a custom gift code for you a email you within 24-hours. This email will contain a PDF with the gift code and an explanation of the services we offer.

What if I lose my gift card?

You're screwed.

Kidding. Shoot us a call at (512) 676-5807 or email us at support@thefolde.com. We've got you covered.

Company Questions

Who are you?

We are three college friends connected by shared callings: outdoor adventures, spicy tacos, bone-rattling live music, and all of the little things that go with these callings - good stories, better salsa, and whiskey over ice.

Whats with the unnecessary ‘e’ at the end of The Folde?

*upset that you asked*

It's not unnecessary. Ok, maybe it is. But it's our unnecessary 'e' and we love it. What's with your unnecessary questions?

What is The Mercury?

The Mercury is our bi-weekly print journal that comes with monthly subscriber’s laundry. It’s a mix of classic longform stories, short profile highlights, and cool things around town - all featuring our customers and their original stories. It features everything from mountain bikers to mommy bloggers, day traders to dog walkers, and ATX-culture writers to adventure photographers.

Can Classic Customers (non-subscribers) get a copy of The Mercury?

No. The Mercury - in print form - is restricted to subscribers, delivered with their clean laundry. Some stories will be added to our online blog and social media pages after the two week circulation is complete. However, some stories, offers, and announcements will be exclusive to print recipients.

How do I get featured in The Mercury?

There are two requirements for features in The Mercury: 1) You are a customer of The Folde and 2) You spend your free time doing something creative, inspiring, or adventurous - something worthy of a good story.

How do I advertise in The Mercury?

For advertising inquiries, reach statistics, and complete media kit, please contact Mark Vlaskamp at mvlaskamp@thefolde.com.

How do I become part of the ambassador program?

Our Brand Ambassadors are a group of social advocates who find value in lifestyle efficiency. These people understand that we’re not selling laundry. We’re selling adventure, creativity, and time. We’re selling happy drives home from work, better weekend plans, and that feeling when your mouth starts watering halfway through the first bite of a carefree-Sunday morning taco.

Our team of ambassadors drives the inspiration behind The Folde, pushing the limits of what we realize is possible when you give cool people a little extra free time. Think you have what it takes? Inquire via email at support@thefolde.com.

Customer Service Questions

Who do I talk to about a problem with my order?

Feel free to call us at (512) 676-5807 or email support@thefolde.com. We will be happy to work it out with you.

What if you mess up my clothes?

Taking care of your garments is our number one priority. We strive to provide exceptional service. While we are very cautious to treat all garments carefully, we cannot guarantee against color loss, bleeding, or shrinkage.

  • For any items deemed damaged in dry cleaning, The Folde may reimburse you by paying up to ten (10) times the charge for cleaning the item regardless of brand, price, or condition of the garment.
  • For any items deemed damaged in wash and fold, it shall be evaluated on a case-by-case basis, but in any case reimbursement for lost wash and fold items shall not exceed two (2) times the price of the weight of the wash and fold load.
  • Any damaged items must be reported to support@thefolde.com and inspected by The Folde within seven (7) days through digital photos or in-person. If the cost of damage exceeds $150, the item must be tested at the International Fabricare Institute Garment Analysis Lab.