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Mobile Pick-up and Delivery Questions

Do you accept walk in orders?

We do not. All ordering is processed online for pick-up and delivery service. Got questions? Feel free to call us. (512) 676-5807.

How do I know if my address is within your delivery zone?

We deliver to addresses within the following zip codes: 78704, 78746, 78703, 78701, 78712, 78705, 78702, and 78722. If your address is not in one of these zip codes, you will be notified upon sign-up. For more information, see our Delivery Page.

Does mobile pick-up and delivery cost extra?

If you are a subscriber, both mobile pick-up and mobile delivery are free with your $12 per month subscriber charge. If you are a classic customer (non-subscriber), delivery is subject to a $6 mobile charge. For more information, see our Pricing Page.

Is there a minimum delivery requirement?

No. With our flat rate pricing system, if it’s dirty and you want it clean, we will pick it up, clean it, and drop it off.

How do I schedule a mobile pick-up?

SUBMIT A REQUEST on our Delivery Portal

  • Subscribers get free mobile pick-up and non-subscribers pay a one-way $4 mobile charge.
  • Remember, we have NO minimums on pick-ups or deliveries.

HAND IT OVER or simply LEAVE IT just outside of your front door.

  • If you do not have a Folde Bag for flat rate measurement and pricing, our driver will pick up your clothes and transfer them into one. Your personal laundry hampers stay with you; ours come with us.

How do I differentiate my wash and fold laundry from my dry cleaning laundry?

Subscribers will be provided a Folde Dry Cleaning Bag to easily separate their dry cleaning clothes from their wash and folde clothes. Classic customers simply keep your dry cleaning clothes on hangers or separated from your wash and folde laundry. Our desk attendants (in-store) or our driver(mobile pick-up) will separate into respective bags.

How do I know when my laundry is done?

When your clothes are clean, you will receive a text message and email notification. Then it is up to you to decide whether or not you want to come the store and pick it up, change an existing delivery time, schedule a new delivery time, or simply wait for a pre-scheduled delivery.

I got a text telling me my clothes are clean. How do I schedule a new delivery or change an existing mobile delivery?

To schedule a new delivery or change an existing delivery, you can use our Flex Delivery Portal to notify us online or call (512) 676-5807.

Once the delivery is scheduled: WE DROP IT OFF or LEAVE IT by your door and we charge your card on file upon the completion of the delivery.

How do I pay?

Your card will be kept on file once you setup your account in store or online. You pay for your laundry and delivery services when we charge your card on file upon the completion of the delivery.

Upon scheduling mobile delivery, you will have the option to add a different card, view your subtotals, and add a tip for our drivers.

All of your past transactions will be visible by logging into your account and linked in the emails we send you throughout the order process.

Laundry Wash and Fold Questions

How do you charge for wash and fold?

Wash and fold is charged on an easy to understand flat rate pricing system. We measure your laundry by fit into our Folde Bags. Our Standard Folde Bag is $28 and packs between two and three full loads. Our X-Large Folde Bag is $40 and packs 5+ full loads. For more information, see our Pricing Page.

How do I differentiate my wash and fold laundry from my dry cleaning laundry?

Subscribers will be provided a Folde Dry Cleaning Bag to easily separate their dry cleaning clothes from their wash and folde clothes. Classic customers simply keep your dry cleaning clothes on hangers or separated from your wash and folde laundry. Our desk attendants (in-store) or our driver(mobile pick-up) will separate into respective bags.

How do you wash my laundry?

We wash all laundry to industry and manufacturer standards, the best practices of laundry. We separate whites (hot water), colors (warm water, color safe detergent), and darks (cold water, color safe detergent) into separate loads. We use high-efficiency, eco-friendly washing machines and all wash and fold laundry uses premium name brand detergents. Not too shabby, right?

How do you fold my laundry?

We fold it better than you do. All laundry is folded and stacked neatly and pesky socks are paired and placed on top. If placed in your Folde Bag, shirts with collars and blouses are hung on hangers but are not pressed. For pressing, you will need to include the garment in your dry cleaning bag or separate the item for your driver before pick-up. It will then be treated and charged as a dry cleaning item.

How do I notify The Folde about special care instructions for my clothes?

Special care items should be noted upon placing an order in the ‘notes’ section, with your driver upon pick-up, or in-store upon drop-off. We do our best to treat special care items on a case-by-case basis. Typically, we suggest the customer opt for dry cleaning services on special care items as a measure for extra care.

Do you offer hang-dry options instead of machine dry?

Yes. Hang-dry options are available upon request. Please specify upon collection.

Do you do alterations?

No. We do not do alterations. However, feel free to give us a call (512-676-5807) or email (support@thefolde.com) and we will happily share where we send all of our threads to get fixed up.

Who is responsible for items left/damaged in pockets?

As part of our thorough and complete cleaning processes, we check all pockets before any treatment begins. However, pens, lipstick, and gum can be sneaky. They’ll do their best to ruin your day – and ours.

While we always go above and beyond to prevent damage. And, in the case that garments are damaged from customer oversight of items left in the pockets, we will do our best to fix the damage at no extra charge.  However, we are not responsible for any remaining damage due to customer oversight. 

So, help us out! Please check your pockets!

Dry Cleaning Questions

How do I notify The Folde about special care instructions for my clothes?

Special care items should be noted upon placing an order in the ‘notes’ section, with your driver upon pick-up, or in-store upon drop-off. We do our best to treat special care items on a case-by-case basis. Typically, we suggest the customer opt for dry cleaning services on special care items as a measure for extra care.

How do I differentiate my wash and fold laundry from my dry cleaning laundry?

Subscribers will be provided a Folde Dry Cleaning Bag to easily separate their dry cleaning clothes from their wash and folde clothes. Classic customers simply keep your dry cleaning clothes on hangers or separated from your wash and folde laundry. Our desk attendants (in-store) or our driver(mobile pick-up) will separate into respective bags.

Do you collect hangers to recycle?

Yes, of course. We accept them at both our retail storefront and on our deliveries. Feel free to hand them over.

Do you do alterations?

No. We do not do alterations. However, feel free to give us a call (512-676-5807) or email (support@thefolde.com) and we will happily share where we send all of our threads to get fixed up.

Who is responsible for items left/damaged in pockets?

As part of our thorough and complete cleaning processes, we check all pockets before any treatment begins. However, pens, lipstick, and gum can be sneaky. They’ll do their best to ruin your day – and ours.

While we always go above and beyond to prevent damage. And, in the case that garments are damaged from customer oversight of items left in the pockets, we will do our best to fix the damage at no extra charge.  However, we are not responsible for any remaining damage due to customer oversight. 

So, help us out! Please check your pockets!

Billing Questions

How do I pay for my laundry and mobile delivery?

Your card will be kept on file once you setup your account in store or online. You pay for your laundry and delivery services when we charge your card on file upon the completion of the delivery.

Upon scheduling mobile delivery, you will have the option to add a different card, view your subtotals, and add a tip for our drivers.

All of your past transactions will be visible by logging into your account and linked in the emails we send you throughout the order process.

How do I pay for my monthly subscription?

Your card on file will be charged monthly on the date of your enrollment.

How do I pay for my laundry if I come in store?

You have the option to pay for all laundry in store - regardless of whether it was dropped off in person or picked up with our mobile pick-up.

Do you sell gift cards?

Yes. Give someone the gift of free time by contacting us and purchasing a gift card. Parents, we’re talking to you...
Company Questions

Who are you?

We are three college friends connected by shared callings: outdoor adventures, spicy tacos, bone-rattling live music, and all of the little things that go with these callings - good stories, better salsa, and whiskey over ice.

Whats with the unnecessary ‘e’ at the end of The Folde?

*upset that you asked*

It's not unnecessary. Ok, maybe it is. But it's our unnecessary 'e' and we love it. What's with your unnecessary questions?

How do I become part of the ambassador program?

Our Brand Ambassadors are a group of social advocates who find value in lifestyle efficiency. These people understand that we’re not selling laundry. We’re selling adventure, creativity, and time. We’re selling happy drives home from work, better weekend plans, and that feeling when your mouth starts watering halfway through the first bite of a carefree-Sunday morning taco.

Our team of ambassadors drives the inspiration behind The Folde, pushing the limits of what we realize is possible when you give cool people a little extra free time. Think you have what it takes? Inquire via email at support@thefolde.com.

Customer Service Questions

Who do I talk to about a problem with my order?

Feel free to call us at (512) 676-5807 or email support@thefolde.com. We will be happy to work it out with you.

What if you mess up my clothes?

Taking care of your garments is our number one priority. We strive to provide exceptional service. While we are very cautious to treat all garments carefully, we cannot guarantee against color loss, bleeding, or shrinkage.

  • For any items deemed damaged in dry cleaning, The Folde may reimburse you by paying up to ten (10) times the charge for cleaning the item regardless of brand, price, or condition of the garment.
  • For any items deemed damaged in wash and fold, it shall be evaluated on a case-by-case basis, but in any case reimbursement for lost wash and fold items shall not exceed two (2) times the price of the weight of the wash and fold load.
  • Any damaged items must be reported to support@thefolde.com and inspected by The Folde within seven (7) days through digital photos or in-person. If the cost of damage exceeds $150, the item must be tested at the International Fabricare Institute Garment Analysis Lab.

Who is responsible for items left/damaged in pockets?

As part of our thorough and complete cleaning processes, we check all pockets before any treatment begins. However, pens, lipstick, and gum can be sneaky. They’ll do their best to ruin your day – and ours.

While we always go above and beyond to prevent damage. And, in the case that garments are damaged from customer oversight of items left in the pockets, we will do our best to fix the damage at no extra charge.  However, we are not responsible for any remaining damage due to customer oversight. 

So, help us out! Please check your pockets!

Thornton Road Questions

Do you accept walk-in orders?

We do not. All ordering is processed online for pick-up and delivery service. Got questions? Feel free to call us. (512) 676-5807.

Where are you located?

We offer online ordering only; no retail walk-in service. For business development inquiries, we're located at 2311 Thornton Rd. #B Austin, TX 78704. It's just off Oltorf between South Lamar and First St. - near ABGB.

When are you open?

Our online ordering (mobile pick-up and delivery) is open from 6am - 9pm Monday through Thursday and between 8am - 6pm Friday through Sunday.
  • Mon - Thurs: 6am - 9pm
  • Fri - Sun: 8am - 6pm

Do you offer self-service washing machines?

No. We do not offer self-service laundromat-style service. C'mon.